{
  "api": {
    "name": "StartupBuilder API",
    "description": "🚀 Ideate, build, launch, operate and grow startups: one API for every startup in the Studio and everything they do",
    "url": "https://api.sb",
    "login": "https://api.sb/login",
    "signup": "https://api.sb/signup",
    "docs": "https://api.sb/docs",
    "from": "https://startups.studio"
  },
  "links": {
    "home": "https://api.sb/",
    "up": "https://api.sb/startups",
    "self": "https://api.sb/queues.support",
    "next": "https://api.sb/quoting.tools",
    "prev": "https://api.sb/punchlists.co"
  },
  "nav": {
    "🏛️ Startups.Studio": "https://api.sb/",
    "└─ 🚀 startups (242)": "https://api.sb/startups",
    "   ├─ ◀ punchlists.co": "https://api.sb/punchlists.co",
    "   ├─ ● queues.support": "https://api.sb/queues.support",
    "   └─ ▶ quoting.tools": "https://api.sb/quoting.tools"
  },
  "startup": {
    "$context": "https://api.sb/",
    "$id": "https://api.sb/queues.support",
    "$type": "Startup",
    "id": "startup_queuessupport",
    "name": "queues.support",
    "pitch": "AI owns L1, humans take escalations: the agent triages and answers, a person gets the escalation with its context attached, and every ticket closes on the customer's confirmation.",
    "icp": "SMB support teams whose first-line tickets an agent can own",
    "status": "Designed",
    "ventures": {
      "Services as software": "https://api.sb/startups?venture=services-as-software"
    },
    "families": {
      "support (suffix .support)": "https://api.sb/startups?family=support"
    },
    "abstractions": [
      "Agent",
      "Service",
      "App"
    ],
    "motions": [
      "b2b",
      "b2a"
    ],
    "coordinates": {
      "icp": "SMB support teams whose first-line tickets an agent can own",
      "occupations": {
        "43-4051 · does": "https://api.sb/Occupations/43-4051"
      },
      "processes": {
        "6.2.2": "https://api.sb/Processes/6.2.2"
      },
      "offers": {
        "queues.support for SMB support teams · b2b · $499/month · services-as-software": "https://api.sb/by-motion/b2b",
        "Support queues for agents and developers (keyed, metered) · b2a · $0.5 per customer-confirmed close · metered API": "https://api.sb/by-motion/b2a",
        "Support for every Startup in the portfolio (the queue behind each Startup's support agent) · b2b · $199/month · services-as-software": "https://api.sb/by-motion/b2b"
      },
      "products": {
        "The support agent that works the queue (triage, answer, macro, escalate, close) · Agent": "https://api.sb/by-abstraction/agent",
        "Support queues worked as a service (L1 by the agent, escalations by people) · Service": "https://api.sb/by-abstraction/service",
        "Queues, tickets and escalations as an API · App": "https://api.sb/by-abstraction/software"
      },
      "oneLiner": "AI owns L1, humans take escalations: the agent triages and answers, a person gets the escalation with its context attached, and every ticket closes on the customer's confirmation.",
      "category": "AI customer support (managed L1 helpdesk automation)",
      "beats": {
        "Zendesk AI agents: Bills $1.50 committed or $2.00 pay-as-you-go per automated resolution on top of $19-$169 seats, counted on customer silence; we charge a flat price regardless of volume and close on the customer's confirmation.": "https://api.sb/by-alternative/incumbent",
        "Intercom Fin: $0.99 per outcome still swings with volume; we are a flat price regardless of volume with people on escalations.": "https://api.sb/by-alternative/incumbent",
        "eesel AI: $299/month for 500 credits meters tickets and leaves escalations to the team; we own the whole L1 queue for one monthly price and hand escalations to a person with context attached.": "https://api.sb/by-alternative/incumbent",
        "Human L1 agents on per-seat helpdesk: Holds real conversations but every L1 ticket costs agent time plus $19+/agent/month seats; the agent answers L1 and people take only escalations.": "https://api.sb/by-alternative/manual"
      },
      "unplaced": {
        "industries": "not placed yet: ideate.icp places it from the Startup’s sources",
        "occupations": "not placed yet: ideate.icp places it from the Startup’s sources",
        "processes": "not placed yet: ideate.icp places it from the Startup’s sources",
        "supplies": "not yet: build.product names the Verbs it serves",
        "drawsOn": "not yet: build.product names what it draws on",
        "beats": "not yet: the choice (ideate.hypothesis) names each rival by its URL"
      }
    },
    "platform": false,
    "domains": {
      "queues.support": "https://api.sb/domains/queues.support"
    },
    "usesPlatform": "https://api.sb/"
  },
  "graph": {
    "families": {
      "support": {
        "$id": "https://api.sb/startups?family=support",
        "count": 1
      }
    },
    "ventures": {
      "Services as software": {
        "$id": "https://api.sb/startups?venture=services-as-software",
        "count": 9
      }
    }
  },
  "verbs": {
    "launch · Designed → Live": "https://api.sb/queues.support/launch",
    "extend": "https://api.sb/queues.support/extend",
    "graduate": "https://api.sb/queues.support/graduate",
    "shutDown · Designed → ShutDown": "https://api.sb/queues.support/shutDown",
    "🚀 the Startups queues.support uses": "https://api.sb/startups?usedBy=queues.support",
    "🚀 the Startups that use queues.support": "https://api.sb/startups?uses=queues.support",
    "🔍 search the Startups": "https://api.sb/startups?q=",
    "📖 what is a Startup?": "https://api.sb/nouns/Startup",
    "🏠 home": "https://api.sb/"
  },
  "user": {
    "agent": {
      "kind": "ai-crawler",
      "name": "ClaudeBot",
      "vendor": "Anthropic",
      "onBehalfOf": "training"
    },
    "ip": "216.73.216.152",
    "isp": "Anthropic, PBC",
    "flag": "🇺🇸",
    "city": "Columbus",
    "region": "Ohio",
    "country": "United States",
    "continent": "North America",
    "timezone": "America/New_York",
    "localTime": "10/26/2026, 6:59:00 AM",
    "edgeLocation": "CMH",
    "latencyMilliseconds": 5,
    "rttMilliseconds": 3,
    "trustScore": 1
  }
}