{"api":{"name":"api.sb","description":"Business-as-Code surface for Startups.Studio","home":"https://api.sb","docs":"https://api.sb/docs","version":"1.0.0"},"$context":"https://api.sb/$context","$type":"WorkContextCell","$id":"https://api.sb/cells/work-contexts.org.ai/w4-238-customer-onboarding","links":{"self":"https://api.sb/v1/cells/work-contexts.org.ai/w4-238-customer-onboarding","canonical":"https://api.sb/cells/work-contexts.org.ai/w4-238-customer-onboarding","pool":"https://api.sb/v1/cells"},"workContextCell":{"$schema_version":"ONTOLOGY.md §3 L1 (commit ONTOLOGY.md@HEAD)","type":"WorkContextCell","id":"work-contexts.org.ai/w4-238-customer-onboarding","title":"Specialty Trade Contractors — Customer Onboarding Coordination","maturity":"cell-accepted","gateStatus":{"sourceProvenance":"pass","relationshipCompleteness":"pass","cellAcceptance":"pass","enrichmentReadiness":"pass","privateHandoff":"pending"},"stableHash":"wcc:w4:238:customer-onboarding:v1","identityComposition":{"rule":"ONTOLOGY.md §4 Actor + Work + Industry","components":["actor = occupations.org.ai/customer-service-rep","work = processes.org.ai/w4-238-customer-onboarding","industry = industries.org.ai/specialty-trade-contractors"],"specificityAxesUsed":3,"specificityBudget":"ONTOLOGY.md §6.4: 2-4 meaningful axes; W4 uses 3 (actor+work+industry)."},"actor":{"ref":"occupations.org.ai/customer-service-rep","type":"Occupation","label":"Customer Service Representative","onetSocCode":"43-4051.00","industryRequired":true,"note":"W4 GPC/UNSPSC × Industry anchor; industry context is load-bearing for this work cell."},"work":{"ref":"processes.org.ai/w4-238-customer-onboarding","type":"Process","label":"Specialty Trade Contractors New Customer Setup and Account Activation","decomposesTo":["processsteps.org.ai/w4-238-customer-onboarding-step-1","processsteps.org.ai/w4-238-customer-onboarding-step-2","processsteps.org.ai/w4-238-customer-onboarding-step-3"],"anchorAPQC":"APQC PCF 4.0 — Customer Onboarding Coordination","note":"synthetic-anchor — GPC/UNSPSC + Industry-derived; W4 follow-up"},"minimumContext":[{"entity":{"ref":"industries.org.ai/specialty-trade-contractors","type":"Industry"},"role":"IndustryContext","kind":"present","reasonThisChangesWork":"The Specialty Trade Contractors industry (NAICS 238) sets the regulatory environment, GPC 72000000 Trade Contractors, and UNSPSC 72102200 Specialty contracting classification that governs what counts as a valid Customer Onboarding Coordination outcome.","rationale":"Industry-anchored cell: sector context is a first-class constraint, not background."},{"entity":{"ref":"artifacts.org.ai/w4-238-onboarding-checklist","type":"Document/Artifact","format":"PDF/Excel"},"role":"PrimaryArtifact","kind":"present","reasonThisChangesWork":"The Customer Onboarding Coordination artifact is the primary work surface; its GPC/UNSPSC classification (GPC 72000000 Trade Contractors) and format determine the processing steps and quality gates.","rationale":"Artifact type directly determines work complexity profile."},{"entity":{"ref":null,"type":"CatalogClassification","format":"GPC/UNSPSC"},"role":"ClassificationScheme","kind":"present","reasonThisChangesWork":"GPC 72000000 Trade Contractors and UNSPSC 72102200 Specialty contracting govern how products and services are categorized, affecting matching logic, compliance checks, and reporting.","rationale":"GPC/UNSPSC classification is the W4-specific grounding axis."}],"derivedFrom":[{"ref":"occupations.org.ai/customer-service-rep","type":"Occupation"},{"ref":"processes.org.ai/w4-238-customer-onboarding","type":"Process"},{"ref":"industries.org.ai/specialty-trade-contractors","type":"Industry"}],"distinctivenessReason":"Customer Service Representatives in the Specialty Trade Contractors sector face Customer activation workflow workflows grounded in GPC 72000000 Trade Contractors and UNSPSC 72102200 Specialty contracting classification schemes; the combination of industry-specific regulatory constraints and product/service taxonomy creates work complexity not present in generic versions of this process.","publishability":{"canExplainDistinctContext":true,"hasMeaningfulDiagram":true,"hasAdjacentCells":true,"privateFieldsExcluded":true},"publicLensArtifacts":[],"privateExcluded":["painIntensity","willingnessToPay"],"adjacentCells":[{"ref":"work-contexts.org.ai/w4-238-vendor-reconciliation","relation":"sibling","delta":"Same industry, different work archetype — shares the Specialty Trade Contractors industry context.","justification":"Same industry anchor with a different work-process variant creates a sibling relationship."},{"ref":"work-contexts.org.ai/w4-238-buying-decision","relation":"sibling","delta":"Second sibling archetype within Specialty Trade Contractors — same GPC/UNSPSC classification frame.","justification":"Shared industry and classification scheme with distinct work surface."},{"ref":"work-contexts.org.ai/w4-5416-customer-onboarding","relation":"broader","delta":"Same work archetype (Customer Onboarding Coordination) applied to an adjacent industry sector.","justification":"Cross-industry sibling: same process pattern, different regulatory and product context."}],"gdpvalGrounding":{"occupation":"Customer Service Representative","occupationOnetSocCode":"43-4051.00","sector":"Construction","bridgeKind":"transactional","expertWinTieBand":"bridge-required","groundingTaskIds":{"canonicalWorkedExample":"99680acb-fac4-4c93-b9c4-bb0000c4c605","canonicalWorkedExampleNote":"synthetic-anchor — GPC/UNSPSC + Industry-derived; W4 follow-up. Customer activation workflow in Specialty Trade Contractors."}},"complexityDrivers":[{"kind":"regulation","label":"Identity verification and KYC requirements add non-linear steps for regulated industries"},{"kind":"multi-party","label":"System integration latency between CRM, billing, and fulfillment platforms causes coordination gaps"}],"provenance":{"generatedAsOf":"2026-05-03","schemaVersion":"ONTOLOGY.md §3 L1","worldModelVersion":"w4","sources":[{"kind":"catalog","path":"packages/catalog/src/industries/238.ts"},{"kind":"classification","path":"GPC/72000000"},{"kind":"classification","path":"UNSPSC/72102200"}]},"digitalSpectrum":0.76},"actions":{},"options":{},"relationships":{"foundingHypotheses":"https://api.sb/v1/founding-hypotheses?cellId=work-contexts.org.ai%2Fw4-238-customer-onboarding","theses":"https://api.sb/v1/theses","adjacentCells":"https://api.sb/v1/cells?adjacentTo=work-contexts.org.ai%2Fw4-238-customer-onboarding","gdpvalTask":"https://huggingface.co/datasets/openai/gdpval/viewer?row=99680acb-fac4-4c93-b9c4-bb0000c4c605","eligibleByTheses":{"t-hsa":"https://api.sb/v1/theses/t-hsa","t-ais":"https://api.sb/v1/theses/t-ais","t-low":"https://api.sb/v1/theses/t-low","t-prem":"https://api.sb/v1/theses/t-prem","t-bu":"https://api.sb/v1/theses/t-bu","t-td":"https://api.sb/v1/theses/t-td","t-dev-infra":"https://api.sb/v1/theses/t-dev-infra"}},"references":{"total":0,"limit":25,"page":1,"links":{"self":"https://api.sb/v1/cells/work-contexts.org.ai/w4-238-customer-onboarding/references?limit=25"},"items":[]},"meta":{"level":"L0","scopes":[]},"user":{"requestId":"a05757c5890ca9c0","edgeLocation":"a05757c5890ca9c0","geo":{"country":"US"},"ua":{"browser":"Claude"}}}