{"api":{"name":"api.sb","description":"Business-as-Code surface for Startups.Studio","home":"https://api.sb","docs":"https://api.sb/docs","version":"1.0.0"},"$context":"https://api.sb/$context","$type":"FoundingHypothesis","$id":"https://api.sb/founding-hypotheses/fh%3Aw4-236-customer-onboarding%3Av1","links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-236-customer-onboarding%3Av1","canonical":"https://api.sb/founding-hypotheses/fh%3Aw4-236-customer-onboarding%3Av1","pool":"https://api.sb/v1/founding-hypotheses"},"foundingHypothesis":{"id":"fh:w4-236-customer-onboarding:v1","lens":"AIService","type":"founding-hypothesis","click":{"rubricScores":{"C8_lensFit":1,"C7_magicLensFit":1,"C4_competitorHonesty":1,"C6_crossSlotCoherence":1,"C1_customerSpecificity":1,"C2_problemFrictionRealism":1,"C9_killCriteriaAttestability":1,"C3_approachEngineCoverability":1,"C5_differentiationLoservilleEscape":1},"upperRightLoserville":true},"cellRef":{"id":"work-contexts.org.ai/w4-236-customer-onboarding","stableHash":"wcc:w4:236:customer-onboarding:v1"},"problem":{"slotStatement":"When a new owner or developer client is signed, the project team loses 2–4 weeks chasing W-9s, COIs, prequal packages, owner-specific contract exhibits, and submittal-format requirements across email, Procore, and owner portals — creating pre-construction delays, insurance gaps at NTP, and rework when the owner rejects the first package."},"approach":{"oneSentence":"An AI coordination service that ingests each new owner's contract and onboarding packet, extracts the required exhibits and insurance/prequal obligations into a structured checklist, routes collection to subs and internal leads, and produces a review-ready onboarding dossier with line-by-line citations back to the owner's source documents."},"customer":{"icpShape":"Mid-sized general contractors and design-build firms ($50M–$500M annual revenue, 50–300 employees) building commercial and institutional projects, where the buyer is the VP of Operations or COO and the daily user is the Project Executive or Senior Project Manager running customer onboarding for new owner accounts.","beachheadShape":"EarlyAdopterJTBD: regional commercial GCs onboarding repeat institutional owners (healthcare systems, school districts, municipalities) where each new owner brings its own document standards, insurance riders, and submittal protocols."},"archetype":"startup-archetypes.org.ai/AIService-MoneyOnDelivery","beachhead":"EarlyAdopterJTBD: regional commercial GCs onboarding repeat institutional owners (healthcare systems, school districts, municipalities) where each new owner brings its own document standards, insurance riders, and submittal protocols.","competitors":{"substitutes":[{"name":"Procore + shared Excel onboarding trackers maintained by a project coordinator","category":"status-quo"},{"name":"Building Engines / Rabbet / Northspyre owner-onboarding modules","category":"incumbent"},{"name":"ChatGPT Enterprise or Harvey used ad-hoc to summarize owner contracts","category":"AI-native horizontal"},{"name":"Outsourced contract-admin BPOs (e.g., construction-focused VA firms)","category":"human alternative"}]},"studioThesis":"T-BU","killThreshold":{"K":8,"M":30,"N":7,"rubricItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence","C7_magicLensFit","C8_lensFit","C9_killCriteriaAttestability"],"verdictPolicy":"all-load-bearing-pass-and-overall-ge-X","loadBearingItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence"],"verdictPolicyVerbatim":"KILL unless every load-bearing rubric item passes per workbook AND overall pass-rate ≥ 7/9 (CASCADE.md §4 Stage 9 commit threshold)."},"lifecycleState":"Active","differentiation":{"twoByTwo":{"xAxis":"Depth of construction-onboarding workflow integration (COI/prequal/submittal routing with subs and owner portals)","yAxis":"Source-traceability of every obligation back to the specific owner contract clause or exhibit","winningQuadrant":"High workflow depth + high source-traceability: each checklist item links to the owner-document clause that created it and is routed through the GC's actual sub/insurance workflow, producing a traceable record the COO can defend in an owner audit.","loservilleEscape":true,"loservilleQuadrant":"Low depth + low traceability: ChatGPT Enterprise summarizing an owner contract into a bulleted checklist with no citations and no connection to Procore, subs, or COI carriers — the PX still has to manually chase every item and cannot prove to the owner where each requirement came from."}},"unmetRequirements":[],"pricingArchitecture":"usage-meter"},"actions":{},"options":{},"relationships":{"runtimeUnit":"https://api.sb/v1/runtime-units?startupRef=startup%3Afh%3Aw4-236-customer-onboarding%3Av1","brand":"https://api.sb/v1/brands?startupId=startup%3Afh%3Aw4-236-customer-onboarding%3Av1","listing":"https://api.services/listings?foundingHypothesisRef=fh%3Aw4-236-customer-onboarding%3Av1","cell":"https://api.sb/v1/cells/work-contexts.org.ai/w4-236-customer-onboarding","thesis":"https://api.sb/v1/theses/T-BU"},"meta":{"level":"L0","scopes":[]},"user":{"requestId":"a057594f997a994c","edgeLocation":"a057594f997a994c","geo":{"country":"US"},"ua":{"browser":"Claude"}},"references":{"total":0,"limit":25,"page":1,"links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-236-customer-onboarding%3Av1/references"},"items":[]}}