{"api":{"name":"api.sb","description":"Business-as-Code surface for Startups.Studio","home":"https://api.sb","docs":"https://api.sb/docs","version":"1.0.0"},"$context":"https://api.sb/$context","$type":"FoundingHypothesis","$id":"https://api.sb/founding-hypotheses/fh%3Aw4-325-customer-onboarding%3Av1","links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-325-customer-onboarding%3Av1","canonical":"https://api.sb/founding-hypotheses/fh%3Aw4-325-customer-onboarding%3Av1","pool":"https://api.sb/v1/founding-hypotheses"},"foundingHypothesis":{"id":"fh:w4-325-customer-onboarding:v1","lens":"AIService","type":"founding-hypothesis","click":{"rubricScores":{"C8_lensFit":1,"C7_magicLensFit":1,"C4_competitorHonesty":1,"C6_crossSlotCoherence":1,"C1_customerSpecificity":1,"C2_problemFrictionRealism":1,"C9_killCriteriaAttestability":1,"C3_approachEngineCoverability":1,"C5_differentiationLoservilleEscape":1},"upperRightLoserville":true},"cellRef":{"id":"work-contexts.org.ai/w4-325-customer-onboarding","stableHash":"wcc:w4:325:customer-onboarding:v1"},"problem":{"slotStatement":"Onboarding a new industrial customer takes 2–6 weeks of email ping-pong across sales, QA, regulatory, credit, and logistics to collect W-9s, end-use statements, SDS acknowledgments, TSCA/REACH declarations, shipping addresses, and ship-to/bill-to hazmat constraints — orders sit blocked in the ERP while coordinators chase missing signed forms and reconcile conflicting customer-supplied data."},"approach":{"oneSentence":"An AI onboarding coordinator that ingests the prospect's inbound packet (emails, PDFs, SDS requests, customer questionnaires), extracts and cross-checks each field against TSCA/REACH/Prop 65 and internal credit rules, chases the customer for missing items, and produces a review-ready new-account dossier with a traceable record of every field's source document before it hits SAP/Oracle."},"customer":{"icpShape":"North American specialty and fine chemical manufacturers ($100M–$1B revenue, 1–5 plants) running SAP or Oracle ERP, where the buyer is the VP of Commercial Operations (or Director of Customer Service) and the daily user is the Customer Onboarding Coordinator / Inside Sales Ops analyst who assembles new-account packets.","beachheadShape":"EarlyAdopterJTBD: specialty chemical distributors and toll manufacturers onboarding 20–100 new industrial customers per quarter under REACH/TSCA and Prop 65 disclosure obligations"},"archetype":"startup-archetypes.org.ai/AIService-MoneyOnDelivery","beachhead":"EarlyAdopterJTBD: specialty chemical distributors and toll manufacturers onboarding 20–100 new industrial customers per quarter under REACH/TSCA and Prop 65 disclosure obligations","competitors":{"substitutes":[{"name":"Coordinator + Outlook + shared Excel tracker","category":"status-quo"},{"name":"SAP Customer Master / Oracle Customer Hub workflow module","category":"incumbent"},{"name":"Conga / DocuSign CLM packet automation","category":"adjacent vertical"},{"name":"ChatGPT Enterprise used ad-hoc by the coordinator to draft emails and summarize PDFs","category":"AI-native horizontal"},{"name":"Offshore BPO onboarding team (e.g., Genpact/WNS chemicals desk)","category":"human alternative"}]},"studioThesis":"T-LOW","killThreshold":{"K":8,"M":30,"N":7,"rubricItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence","C7_magicLensFit","C8_lensFit","C9_killCriteriaAttestability"],"verdictPolicy":"all-load-bearing-pass-and-overall-ge-X","loadBearingItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence"],"verdictPolicyVerbatim":"KILL unless every load-bearing rubric item passes per workbook AND overall pass-rate ≥ 7/9 (CASCADE.md §4 Stage 9 commit threshold)."},"lifecycleState":"Active","differentiation":{"twoByTwo":{"xAxis":"Chemical-regulatory domain depth (TSCA/REACH/Prop 65/DOT hazmat field validation built-in)","yAxis":"Per-field source traceability to the original customer document","winningQuadrant":"High regulatory depth + high per-field traceability: every dossier field is auto-validated against chemical-specific rules AND linked back to the exact page/line of the customer-supplied PDF or email that sourced it, so regulatory and credit reviewers sign off in one pass","loservilleEscape":true,"loservilleQuadrant":"Low regulatory depth + low traceability: ChatGPT Enterprise summarizing onboarding PDFs into a chat window with no field-level citations and no awareness of TSCA/REACH end-use rules — coordinators still manually re-verify every field before it can enter SAP"}},"unmetRequirements":[],"pricingArchitecture":"usage-meter"},"actions":{},"options":{},"relationships":{"runtimeUnit":"https://api.sb/v1/runtime-units?startupRef=startup%3Afh%3Aw4-325-customer-onboarding%3Av1","brand":"https://api.sb/v1/brands?startupId=startup%3Afh%3Aw4-325-customer-onboarding%3Av1","listing":"https://api.services/listings?foundingHypothesisRef=fh%3Aw4-325-customer-onboarding%3Av1","cell":"https://api.sb/v1/cells/work-contexts.org.ai/w4-325-customer-onboarding","thesis":"https://api.sb/v1/theses/T-LOW"},"meta":{"level":"L0","scopes":[]},"user":{"requestId":"a0575a3c0851a594","edgeLocation":"a0575a3c0851a594","geo":{"country":"US"},"ua":{"browser":"Claude"}},"references":{"total":0,"limit":25,"page":1,"links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-325-customer-onboarding%3Av1/references"},"items":[]}}