{"api":{"name":"api.sb","description":"Business-as-Code surface for Startups.Studio","home":"https://api.sb","docs":"https://api.sb/docs","version":"1.0.0"},"$context":"https://api.sb/$context","$type":"FoundingHypothesis","$id":"https://api.sb/founding-hypotheses/fh%3Aw4-4451-customer-onboarding%3Av1","links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-4451-customer-onboarding%3Av1","canonical":"https://api.sb/founding-hypotheses/fh%3Aw4-4451-customer-onboarding%3Av1","pool":"https://api.sb/v1/founding-hypotheses"},"foundingHypothesis":{"id":"fh:w4-4451-customer-onboarding:v1","lens":"AIService","type":"founding-hypothesis","click":{"rubricScores":{"C8_lensFit":1,"C7_magicLensFit":1,"C4_competitorHonesty":1,"C6_crossSlotCoherence":1,"C1_customerSpecificity":1,"C2_problemFrictionRealism":1,"C9_killCriteriaAttestability":1,"C3_approachEngineCoverability":1,"C5_differentiationLoservilleEscape":1},"upperRightLoserville":true},"cellRef":{"id":"work-contexts.org.ai/w4-4451-customer-onboarding","stableHash":"wcc:w4:4451:customer-onboarding:v1"},"problem":{"slotStatement":"Onboarding coordinators juggle shopper signup drop-off, store-by-store training sign-offs, and CPG promo terms across email threads, PDFs, and POS configs — and when a shopper's loyalty credit fails or a store launches with the wrong coupon rules, nobody can reconstruct which step was missed, who approved it, or whether the training was actually completed."},"approach":{"oneSentence":"An AI service that ingests each onboarding run — shopper signup events, store training completions, CPG promo terms, and POS config changes — and produces a review-ready traceable record scored against the chain's own onboarding rubric, so every launch ships with verifiable evidence of what happened and what's still open."},"customer":{"icpShape":"Regional grocery chains (20–150 stores) rolling out loyalty apps, curbside pickup, EBT online, or delivery partnerships, where the buyer is the VP of Customer Experience (or VP Digital/eCommerce) who owns the onboarding program budget and the daily user is the Customer Onboarding Coordinator running shopper signup flows and store-level training.","beachheadShape":"EarlyMajorityWorkflow — regional grocery chains onboarding shoppers and store staff onto a newly-launched digital channel (loyalty, curbside, or delivery)"},"archetype":"startup-archetypes.org.ai/AIService-MoneyOnDelivery","beachhead":"EarlyMajorityWorkflow — regional grocery chains onboarding shoppers and store staff onto a newly-launched digital channel (loyalty, curbside, or delivery)","competitors":{"substitutes":[{"name":"Smartsheet / Asana onboarding templates maintained by the coordinator","category":"status-quo"},{"name":"Rocket (Salesforce/Braze-style) customer onboarding journeys","category":"incumbent"},{"name":"ChatGPT / Copilot ad-hoc summarization of onboarding email threads","category":"AI-native horizontal"},{"name":"Contract onboarding specialists from grocery-tech consultancies (e.g., Mercatus, Instacart Enterprise services)","category":"human alternative"}]},"studioThesis":"T-TD","killThreshold":{"K":8,"M":30,"N":7,"rubricItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence","C7_magicLensFit","C8_lensFit","C9_killCriteriaAttestability"],"verdictPolicy":"all-load-bearing-pass-and-overall-ge-X","loadBearingItemSet":["C1_customerSpecificity","C2_problemFrictionRealism","C3_approachEngineCoverability","C4_competitorHonesty","C5_differentiationLoservilleEscape","C6_crossSlotCoherence"],"verdictPolicyVerbatim":"KILL unless every load-bearing rubric item passes per workbook AND overall pass-rate ≥ 7/9 (CASCADE.md §4 Stage 9 commit threshold)."},"lifecycleState":"Active","differentiation":{"twoByTwo":{"xAxis":"Grocery-onboarding workflow depth (shopper signup events + store training + CPG promo terms + POS config, wired end-to-end)","yAxis":"Per-step evidence traceability (every onboarding step linked to its source artifact and sign-off, reconstructable months later)","winningQuadrant":"High workflow depth + High evidence traceability: every shopper- and store-level onboarding step is captured against the chain's rubric with a review-ready record linking back to the actual signup event, training completion, or promo doc.","loservilleEscape":true,"loservilleQuadrant":"Low workflow depth + Low traceability: ChatGPT/Copilot summarizing onboarding email threads — no connection to POS configs or training systems, and no reconstructable per-step evidence when a CPG audits the promo launch or a shopper disputes a failed loyalty credit."}},"unmetRequirements":[],"pricingArchitecture":"usage-meter"},"actions":{},"options":{},"relationships":{"runtimeUnit":"https://api.sb/v1/runtime-units?startupRef=startup%3Afh%3Aw4-4451-customer-onboarding%3Av1","brand":"https://api.sb/v1/brands?startupId=startup%3Afh%3Aw4-4451-customer-onboarding%3Av1","listing":"https://api.services/listings?foundingHypothesisRef=fh%3Aw4-4451-customer-onboarding%3Av1","cell":"https://api.sb/v1/cells/work-contexts.org.ai/w4-4451-customer-onboarding","thesis":"https://api.sb/v1/theses/T-TD"},"meta":{"level":"L0","scopes":[]},"user":{"requestId":"a057592dfad2994c","edgeLocation":"a057592dfad2994c","geo":{"country":"US"},"ua":{"browser":"Claude"}},"references":{"total":0,"limit":25,"page":1,"links":{"self":"https://api.sb/v1/founding-hypotheses/fh%3Aw4-4451-customer-onboarding%3Av1/references"},"items":[]}}